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Current Opportunities

Client Partner

Client Partner

Summary Responsibilities / Requirements 

• Relationship Management: Serve as the primary contact for property owners, focusing on their property success and troubleshooting throughout the year.

• Operations: Handle reservations, property inspections, and coordinate with teams for effective stay management, showcasing a proactive and problem-solving approach.

• Possess strong client management, communication, and organizational skills, with the ability to handle multiple tasks and adapt to various operational roles.

• Must reside on Cape Cod, willing to work flexible hours including weekends in-season and be comfortable with a dynamic, non-traditional work schedule.

Nauset Rental is a leading vacation rental company located on Cape Cod, Massachusetts. We are seeking a dedicated and skilled Client Partner to join our growing team. We are looking for a high energy individual who can quickly learn and take over key areas of responsibility as we expand. Specifically, this means handling owner relationship management and guest communications. This individual will work alongside management to learn the core elements of the business and “roll up their sleeves” to help with various aspects of our operations. We're looking for someone energized to advance their career in a management role, overseeing the many moving parts of the vacation rental industry.

Client Partner Responsibilities:

Stay Management & Reservations:

• Conduct property inspections to ensure compliance with quality standards and guest satisfaction.

• Partake in stay management “in-season”, which will include checking / staging properties, issue management and troubleshooting, guest communications, and coordinating with vendors and stay management teams to ensure smooth in-season operations.

• Address high level guest inquiries, concerns, and issues promptly and provide exceptional customer service.

• Learn the reservations process and jump in as needed.

• Willingness to roll up your sleeves and get almost anything done when needed. GSD (Get Sh*t Done) mindset. (Please reference this in reaching out to us so we know you read this.)

Account Management:

• Act as the primary point of contact for specific property owners, building and maintaining strong relationships and overseeing their onboarding onto the Nauset Rental Partnership. 

• Conduct regular communication with owners to address their needs, concerns, and inquiries, and provide them with regular updates on rental performance, guest feedback, and property maintenance.

• Focus on relationship development and maintenance, achieving high level client retention.

Additional responsibilities: Depending on strengths and interests of the individual, the Client Partner will also spend time on various aspects of vacation rental management which could include, but is not limited to: business development, guest relations, stay operations, improvement / investment advising, project management, etc. 

Qualifications:

• Previous experience in client management / customer service.

• Strong interpersonal and communication skills to effectively engage with property owners and guests.

• Self-motivated and self-sufficient, while having the willingness to seek guidance and direction as needed. Ability to handle uncertainty.

• Excellent organizational and time management abilities to prioritize, handle multiple tasks and meet deadlines.

• Comfort in navigating tools like google sheets, excel and project management tools. Adaptable to change and learning new software programs as we grow.

• Willingness to take a hands-on approach during the summer season.

Joining Nauset Rental as a Client Partner offers a unique opportunity to work in a dynamic and fast-paced environment on Cape Cod. Benefits include:

• Opportunity to become a leader in the company for the right high-caliber, high-energy person. 

• Work / Life Balance. We are not a “9 to 5” company. We often head out for midday surf sessions or a hike, and hop online at night for an hour. 

• Investment in you through continuing education, industry learning opportunities, and career development goals.

• Working with a tight-knit team, and with a tech-forward LOCAL company that is here for the long haul and believes in investing in its people. 

• Competitive pay and bonus program / profit sharing. High compensation and career growth trajectory for strong and committed contributors. 

• 401k plan with 3% match

Candidates must currently live on Cape Cod or already have plans to relocate here with secured housing. A valid drivers license and reliable vehicle is required, as is availability to work Summer weekends (Saturdays required) and rotating on-call schedule “in-season”. 

If this sounds like the job for you, please submit your resume and letter of interest detailing your relevant experience and why you are the ideal candidate for this role to [email protected].




Summer Staging Team Members - Seasonal, Part-time

Seeking Lower / Outer Cape Saturday Staging Staff for Summer Season
Nauset Rental is a boutique rental management company based on Cape Cod. We focus on the higher end of the rental market with our typical home being valued at over $1M. We enjoy having fun as a team and getting to see unique parts of the Cape, including private properties with spectacular vistas inaccessible to the public. This job involves lots of visits to different properties, so if you don't enjoy being behind a desk or a counter and like being out and about, this job might be for you!
 
Great position for someone looking for some extra hours at good wages ($20/hr+ on Saturdays and generous end-of-season bonus) this summer! Potential for additional hours during the week if interested. 

Typical Duties:

• Perform quality checks on vacation rental properties – Document any issues in the stay management application using smartphone camera, our checklists, etc.

• Leave welcome gifts

• Stage the property after the cleaners - we'll train you but essentially it's all the little things that wow a guest on their arrival.  

• Issue resolution - attention to detail and noticing a problem and working with guidance from the manager to resolve before incoming guests arrive.

• Complete various errands as needed – i.e. running to store for sheets, toasters, replacing beach umbrella if something breaks

• A team player attitude and willingness to roll up your sleeves and get the job done.

Requirements
Availability to work on all Saturdays from 9 am to 4 pm (July and August a must, May, June, September preferred too). We can be flexible based on applicants' needs (i.e.  if you need to get to a night restaurant shift). Driver’s license and reliable vehicle.. Must be able to comfortably lift 40 lbs. 

Email us at [email protected] or call 774-316-6287 to be considered!