Join Our Team

General Manager

Full Time • Brewster, MA • (Hybrid Cape Cod-based) • $80,000-$100,000

About the Role

Nauset Rental is looking for a General Manager to run the day-to-day — lead the team, own our processes, and drive execution so we can grow. 

This is a leadership role with real authority. You’ll run our team, oversee owner relationships and escalations, install our processes (AI at the forefront), and make sure the business engines are humming. If you want to make a big impact by running the show, this is the seat. 

Our office is in Brewster. Schedules shift in-season with a degree of weekend and holiday availability is expected during the summer. This is a leadership role with significant responsibility and autonomy. While core working days will be scheduled, this position requires flexibility and availability for urgent operational matters as they arise. You'll have the freedom to manage your time effectively while ensuring seamless operations. 

Where We're Going

We’re targeting 40% year-over-year revenue growth, becoming the go-to vacation rental manager for high-end and luxury homes on Cape Cod. Once we own that niche, growth continues via other verticals and / or regions. 

AI is going to reshape this industry, and we plan to be at the forefront. We're using it to automate the not-fun parts of running a vacation rental company so the team can focus on the fun stuff — delighting guests, strong partnerships with homeowners, and delivering the high-touch service luxury demands. Deploying AI across our operation is a huge part of this seat.

What You’ll Do

• Lead the team: Directly managing and leading their professional growth, goals, performance and roles & responsibilities. 
• Build the org chart and make sure the right people are in place to execute on the broader strategy. Handle the recruitment engine and own a successful training and onboarding program. 
• Own our SOPs end-to-end: make sure they’re documented, improved, accessible, and consistently followed. 
• Oversee quality assurance in our reservation & guest services team, processes, and performance. 
• Be a primary contact for owner relationships and escalations. 
• Drive AI adoption across the team. As we build the AI strategy and tools, you build them into our SOPs, train the team, make sure adoption actually sticks, and keep tools tuned and improving as we learn. Surface new opportunities as you spot them.

What We’re Looking For

• 5+ years in a senior operating role at a small or mid-sized business — Director of Operations, GM, VP of Operations, or similar. You’ve reported to a founder, CEO, COO, or President before, and that relationship lasted. 
• A track record of leading and developing leaders, not just doers. You can name people you’ve grown into bigger seats 
• You’ve held a team together through a high-volume industry or season — summer resort, holiday-heavy retailer, hospitality operation, tax-season firm — and can talk specifically about how you kept quality high and burnout low. 
• An implementer, not a strategist. You take a clear plan and drive the team to execute it. Process discipline is your love language. 
• A builder. Comfortable walking into a small team with gaps and constructing the management layer yourself 
• Tech-fluent enough to lead a team through system migrations and AI rollouts without flinching. Real curiosity about AI as an operating tool. 
• Already on Cape Cod, or able to get yourself here year-round. 
• A GSD mindset. You take ownership, finish what you start, and don’t wait to be told twice 
• You're energized by building inside a small business with a clear path to major growth

Compensation & Benefits

• $80,000–$100,000 base salary, based on experience 
• Generous performance bonus, tied to outcomes we agree on annually. A substantial upside compensation component for someone who comes in for the long term, commits, and drives growth through strong leadership and clean implementation 
• 401(k) with 3% company match 
• Health / Wellness reimbursement 
• 3 weeks PTO. Paid holidays. 
• Hybrid schedule as seasonal schedules permit.

How to Apply

Email [email protected] with your résumé and a note about yourself. Tell us why this seat, why this business, why now. Bonus points for specifics: a time you took over a messy operation and made it hum, a process you built that outlasted your departure, or a team member you developed into a bigger seat. 

Guest Experience & Operations Specialist

Full Time • Brewster, MA • (Hybrid up to 3 days in office) • $45,000-$60,000

About the Role

We're looking for sharp, motivated people to join our team as full-time Guest Experience & Operations Specialist.

This is a core role. You'll be the connective tissue of our operation: managing guest relationships, keeping reservations running smoothly, and jumping in where ever the business needs you. We're a small, committed team that works hard, communicates clearly, and genuinely enjoys what we do. If that sounds like your kind of environment, keep reading.

Our office is in Brewster - a great place to work if you're on the Cape or South Shore. We have a hybrid schedule, with most of our team working in the office Mondays, Wednesdays, and Fridays. Schedules shift during peak season, and some weekend and holiday availability is expected in the summer.

What You’ll Do

• Own the guest journey from first inquiry through post-stay follow-up -- bookings, communication, in-stay support, and everything in between
• Serve as the primary point of contact for both guests and homeowners, keeping things calm, professional, and moving
• Keep property listings and internal systems accurate and up to date
• Assist with vendor coordination, seasonal staff scheduling, and office logistics as needed
• Participate in the summer on-call rotation and adapt to shifting priorities during peak season
• Fill in wherever the team needs you. No two days are the same.

What We’re Looking For

• Organized and detail-oriented, you follow through without being chased
• A natural problem-solver who stays calm under pressure and handles difficult conversations with confidence and tact
• Genuinely excited about the growth stage of a small business, you understand that building something means the job description will evolve, and you are energized by that, not unsettled by it
• Comfortable with tech, communication tools, booking platforms, and open to using AI or automation tools that help the team work smarter
• Willing to work weekends and holidays in-season, and comfortable with a schedule that includes Saturdays year-round
• Based on the Cape or South Shore, and available to be in our Brewster office at least 3 days a week, with some flexibility based on the time of year
• A GSD mindset, you take ownership, finish what you start, and don't wait to be told twice

Compensation & Benefits

• $45,000–$65,000 salary based on experience
• 401(k) with company match
• Health / Wellness reimbursement
• Paid time off and paid holidays
• Hybrid work schedule
• A real seat at the table as we grow, we promote from within when people step up

How to Apply

Email [email protected] with your resume and a brief note, not a form letter. Tell us something specific: a time you owned a process end-to-end, solved a tough problem on the fly, or tell us about a time you helped a team or business get better. Bonus points if you include a reference to GSD. We read every application and respond to the ones that stand out.

Saturday Turnover Inspector

Part Time Seasonal • Brewster, MA • $20-$30 hourly

About the Role

As a Turnover Inspector, you'll visit our properties each Saturday during the rental season to verify that homes have been cleaned and prepared to our standards before new guests arrive. This is a great opportunity for someone who is detail-oriented, self-motivated, and looking for consistent weekend work over the summer. You'll spend your Saturdays moving between beautiful Cape Cod properties — no two days look exactly the same. 

Additional hours outside of Saturdays may be available if that is of interest, but a commitment to Saturdays through the Summer are a requirement. Let us know if you’d like to work more than the Saturday shift!

What You’ll Do

• Perform quality checks on vacation rental properties – Document any issues in the stay management application using smartphone camera, our checklists, etc. 
• Stage finishing touches to ensure each home meets our presentation standards 
• Restock basic supplies as needed (e.g., paper goods, toiletries) 
• Complete various errands as needed 
•  Issue resolution - attention to detail and noticing a problem and working with guidance from the manager to resolve before incoming guests arrive. 

Requirements

• Available every Saturday from approximately 8 AM–4 PM 
• Committed to the core season: July and August (May through September availability is a plus) 
• Valid driver's license and reliable personal vehicle 
• Able to lift and carry up to 40 lbs comfortably 
• Strong attention to detail and ability to follow structured checklists 
• Comfortable using a smartphone for communication, checklists, and photo documentation 
• A team player attitude and willingness to roll up your sleeves and get the job done. 

Nice to Have

• Experience in hospitality, property management, cleaning, or a hands-on service role 
• Familiarity with the Lower or Outer Cape 
• A calm, solutions-oriented approach when issues arise

Compensation & Benefits

• $20-30/hour, commensurate with experience 
• End of season bonus 
• Mileage reimbursement 
• Paid training 

Work Location

This is a mobile, in-person role. You'll travel between properties primarily on the Lower and Outer Cape. Candidates must be able to commute reliably to the Brewster, MA area and surrounding towns. 

How to Apply

Email [email protected] with the subject line "Saturday Turnover Inspector – 2026." Please include: 

• Your availability for the 2026 season 
• A brief description of relevant experience 
• A resume or summary of your work background

Part Time Field Operations Specialist

Part Time Seasonal • Brewster, MA • $20-$30 hourly

About the Role

As a Part Time Field Operations Specialist, you'll be moving between properties, catching issues, and making sure our homes meet our standards between stays. Saturday turnover checks are a requirement, but your core commitment is in supporting our administrative team as boots on the ground, communicating clearly, moving quickly, and representing Nauset Rental at every property you visit.

What You’ll Do

• Perform quality checks on vacation rental properties – Document any issues in the stay management application using smartphone camera, our checklists, etc. 
• Stage finishing touches to ensure each home meets our presentation standards 
• Restock basic supplies as needed (e.g., paper goods, toiletries) 
• Complete field errands and handle last-minute logistics as they arise
•  Issue resolution - attention to detail and noticing a problem and working with guidance from the manager to resolve before incoming guests arrive. 
• Participate in the summer on-call rotation and adapt to shifting priorities during peak season 
• Fill in wherever the team needs you. No two days are the same.

Requirements

• Available every Saturday from approximately 8 AM–4 PM 
• Committed to the core season: July and August (May through September availability is a plus) 
• Valid driver's license and reliable personal vehicle 
• Able to lift and carry up to 40 lbs comfortably 
• Strong attention to detail
• Comfortable using a smartphone for communication, checklists, and photo documentation 
• A team player attitude and willingness to roll up your sleeves and get the job done. 

Nice to Have

• Experience in hospitality, property management, cleaning, or a hands-on service role 
• Familiarity with the Lower or Outer Cape 
• A calm, solutions-oriented approach when issues arise

Compensation & Benefits

• $20-30/hour, commensurate with experience 
• End of season bonus 
• Mileage reimbursement 
• Paid training 

Work Location

This is a mobile, in-person role. You'll travel between properties primarily on the Lower and Outer Cape. Candidates must be able to commute reliably to the Brewster, MA area and surrounding towns. 

How to Apply

Email [email protected] with the subject line "Part Time Field Operations Specialist – 2026." Please include: 

• Your availability for the 2026 season 
• A brief description of relevant experience 
• A resume or summary of your work background

Full Time Field Operations Specialist

Full Time Seasonal • Brewster, MA • $20-$30 hourly

About the Role

As a Full Time Field Operations Specialist, you'll split your time between the field and the office. Some days you are out moving between properties, catching issues, and making sure our homes are guest ready. Other days you are supporting the Guest Experience & Operations Specialists manage guest relationships, handle reservation inquiries, and share the administrative load.

This is a role for someone who thrives on variety; no two days look the same.

What You’ll Do

• Perform quality checks on vacation rental properties – Document any issues in the stay management application using smartphone camera, our checklists, etc. 
• Stage finishing touches to ensure each home meets our presentation standards 
• Restock basic supplies as needed (e.g., paper goods, toiletries) 
• Complete field errands and handle last-minute logistics as they arise
•  Issue resolution - attention to detail and noticing a problem and working with guidance from the manager to resolve before incoming guests arrive. 
• Participate in the summer on-call rotation and adapt to shifting priorities during peak season 
• Share administrative responsibilities with the Guest Experience & Operations Specialist — keeping property listings, internal systems, and guest records accurate and up to date
• Fill in wherever the team needs you.

Requirements

• Available every Saturday from approximately 8 AM–4 PM 
• Committed to the core season: July and August (May through September availability is a plus) 
• Valid driver's license and reliable personal vehicle 
• Able to lift and carry up to 40 lbs comfortably 
• Organized and detail-oriented — you notice what others miss and follow through without being chased
• Comfortable using a smartphone for communication, checklists, and photo documentation 
• A team player attitude and willingness to roll up your sleeves and get the job done. 

Nice to Have

• Experience in hospitality, property management, cleaning, or a hands-on service role 
• Familiarity with the Lower or Outer Cape 
• A calm, solutions-oriented approach when issues arise

Compensation & Benefits

• $20-30/hour, commensurate with experience 
• End of season bonus 
• Mileage reimbursement 
• Paid training 

Work Location

This is a mobile, in-person role. You'll travel between our office and properties primarily on the Lower and Outer Cape. Candidates must be able to commute reliably to the Brewster, MA area and surrounding towns. 

How to Apply

Email [email protected] with the subject line "Full Time Field Operations Specialist – 2026." Please include: 

• A brief description of relevant experience 
• A resume or summary of your work background