Rental Policies and COVID InfoCOVID-19 Travel Information and Policies (Please check back for additional updates)
Before traveling, we highly recommend visiting the following websites for helpful information on the Cape's current COVID-19 environment:
Cape Cod Chamber of Commerce
Cape Cod Reopening Task Force
Commonwealth of Massachusetts Most Recent COVID19 Travel Order
Coronavirus Flexible Cancellation Policy
We are currently working on flexible policies for 2021. We highly recommend considering travel insurance as additional protection for your trip, and we offer it as an option at checkout. We advise all guests to contact the provider directly to confirm COVID-related protection. You can also view some general information here: Generali Trip Insurance - COVID-19 Information.
Special Protocols in Place
We expect summer 2021 to be a bit more normal, but as of summer 2020, the following protocols are currently in place:
- Contactless check-in
- Extended 6 hour turnover time as mandated by the state: 10AM checkout, 4PM check-in.
- All owners, Property Managers, and Cleaning Staff are adhering to safety guidelines and precautions (face-coverings, self-screening, etc.)
- Cleaning staff is sanitizing and disinfecting in line with CDC and state guidelines
- Linens, including pillows and blankets, are being removed from beds. These items will be stored at the property. If you use any of these items during your stay they must be laundered prior to departure or an extra cleaning fee will be incurred.
- Property is being ventilated when possible
- Non-essential items are being limited/removed (i.e., pens, paper)
- Linens, including pillows and blankets
- Towels, including beach towels, bath towels, kitchen towels and bath mats
- Paper products
- Generally, we recommend being prepared with as much of your own supplies as possible for enhanced safety. We cannot guarantee that the property will have certain items as they may be disposed of between guests.
We take all of our bookings online through the Nauset Rental website. Availability calendars are updated in live time on the Nauset Rental site as bookings are made. Our standard payment method for the majority of your rent is a traditional physical check. Typically we charge $200 plus the cost of any trip insurance on your credit card. 50% of the rent must be sent immediately after the reservation is approved. The remaining balance is due 90 days before your stay. Reservations made within 90 days of arrival must be paid in full upon approval. To book, our Terms & Conditions must be agreed to electronically during the booking process, in lieu of a physical paper rental agreement.
Reservations will convert to bookings once approved by our team, and the ½ total rent has been received and processed. If a reservation is not approved, your credit card will of course not be charged.
Cancellation & Refund Policy
Notice of Cancellation must be in email to us at [email protected] Monies received will be refunded only if the premises are rebooked for the same reservation period and same rental amount, less 20% of the total rental fee due to Nauset Rental. There is no refund if the property cannot be rebooked. There are no refunds for cancellations that are less than 30 days prior to arrival and no refunds if there is payment outstanding.
No refunds will be provided for conditions or events beyond our control. There are no refunds for hurricanes, natural disasters or their effects. Guests are encouraged to purchase travel insurance that may provide refunds in the case of natural disasters or their effects. Refunds are not provided for noise or other annoyances, such as construction from nearby properties not owned by the owner.
Vacation Rental Insurance
CSA Vacation Rental Insurance has been offered with your reservation. Vacation Rental Insurance reimburses for prepaid, non-refundable expenses due to certain unforeseeable circumstances that may jeopardize your vacation and force you to incur unplanned expenses. You may opt to purchase Travel Insurance during your booking process to safeguard your reservation should you need to cancel.
You are responsible for the entire contracted amount of the rental. For Trip Cancellation with CSA Travel Protection Insurance please contact CSA Travel Protection directly at 1-866-999-4018.
Damage Waiver Policy
For most properties, there is a non-refundable fee typically of $49 (included in your quote and checkout on nausetrental.com) that relieves you of the cost for all unintentional, accidental reported damage to the rental property and its contents, not to exceed $500.00. In order to be covered by the damage waiver damages must be reported immediately (within 12 hours of the occurrence) by the Guest during their stay via email to [email protected] so that we or may make arrangements to fix and replace items as necessary for the next guests. The Damage Waiver does not cover intentional damage, theft, excessive cleaning or any damage or flea infestation caused by a pet. Damage Waiver is NOT to be considered prepaid rent, nor shall damages claimed, if any, be limited to the amount of said Damage Waiver limit
Check In & Check Out Timing
Check in time is after 3:00 PM and check out is before 10:00 AM (unless specified otherwise in property information). An early check-in or late check-out is generally not available during the peak season. These may be possible in the shoulder or off-season. Please inquire with us to see if this is possible and about any associated fees. There is a short window of time to address many properties and a substantial fee will be assessed if guests access the property before their check in time or are found at the property after their check out time. Please note, we request you inspect your rental property when you arrive. If you find a problem please call or email us immediately. Cleaning problems must be reported within 24 hours of check-in for us to contact cleaning companies or otherwise provide assistance.
Each home has strict occupancy limits, and the number of persons includes all adults, children and infants. Nauset Rental properties shall not be used for functions such as weddings, wedding receptions, family reunions or any other gathering involving more than the number of occupants specified, unless permission is obtained prior to occupancy. No commercial photography or filming is permitted on the property. Tents or other structures may not be erected
The rental property will be cleaned before your arrive. It is the guests responsibility to clean during your stay and on your departure date, to ensure that the property is left in generally the same condition that you found it upon arrival. You will be provided via email with the Nauset Rental Check-Out checklist, with guidelines on insuring that you are protected from additional fees due to extra cleaning costs.
Lost & Found
The property owner and Nauset Rental is not responsible for lost or left items. We ask that you pay return shipping and handling charges for any item left behind and requested for return after the end of you stay.